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by J. Walker Smith, Ann Clurman and
Craig Wood
The old marketing model is broken.
And it can’t be fixed. It must be replaced with Concurrence
Marketing.
Nearly 70 percent of consumers say
they are interested in products to shield them from all marketing
or advertising. Marketing that relies on saturation and
intrusiveness has lost its effectiveness and productivity because
it no longer fits how people live and shop. The demographic
underpinnings of the old model have been swept away by the
mounting flood of difference and diversity. Traditional appeals
have lost resonance in the face of radically different values and
expectations.
People now possess the tools,
technologies and determination to assert control, which more
people are doing because they no longer have the time, patience or
interest for anything that is even slightly peripheral to their
most important priorities. People now feel so pressed for time
they are giving up sleep to get time back, which is bad news for
marketers who continue to expect people’s time and attention for
free.
In this groundbreaking book, three
leading thinkers at the world-renowned marketing firm Yankelovich
Partners outline tomorrow’s blueprint for success. It begins with
P&R2, the four cornerstones of Concurrence Marketing--more
precision, relevance, power, and reciprocity. And it requires the
new tool of Addressable Attitudes--attitudes lined to individual
names and addresses in order to match offers to interests with
precision and relevance and to understand how best to deliver
power and reciprocity.
The detailed case studies in this
book demonstrate how marketers who practice Concurrence Marketing
will realize dramatic gains in performance and productivity.
Change is inevitable. The only question is whether marketers will
be behind the wheel or just along for the ride. Concurrence
Marketing will create competitive advantage not only because
marketing messages will be heard again but also because marketing
practices themselves will provide a source of competitive
advantage.
Concurrence Marketing and
Addressable Attitudes provides the breakthrough solution
to the growing crisis of marketing productivity.
Table of Contents
Introduction: A Bigger Bang for the
Buck 1
SECTION I The World To Come 15
1 Marketing Smog 17
2 Nano-casting 35
3 The Claustrophobia of Abundance 59
4 Self-Invention 81
5 Out of Time 101
SECTION II The Concurrence Marketing Imperative 119
6 The Crisis of Marketing Productivity 121
7 Concurrence Marketing 144
SECTION III P&R2 175
8 Addressable Attitudes for Marketing Precision 177
9 Addressable Attitudes for Marketing Relevance 199
10 Insights Integration for Consumer Power 217
11 Insights Integration for Consumer Reciprocity 240
12 Getting Concurrent 265
About Yankelovich Partners, Inc. 279
About the Authors 280
Index 282
About the Authors
J. Walker Smith, President
of Yankelovich Partners, has been described by Fortune as “one of
America’s leading analysts on consumer trends.” He is co-author of
Rocking the Ages and Life Is Not Work, picked by the
Wall Street Journal in 2001 as a top ten work-life book.
Walker writes regularly for industry publications and does a
weekly public radio commentary on “Smart City.”
Ann Clurman, Senior Partner
at Yankelovich Partners, is the intellectual force behind the
30-plus-year-old Yankelovich MONITOR. U.S. News & World Report
has described Ann as “one of the best researchers and
generation-watchers” in America. She is a much sought after
speaker, a nationally recognized authority on women and youth, and
co-author of Rocking The Ages.
Craig Wood, President of the
MONITOR MindBase division of Yankelovich Partners, oversaw the
introduction of MindBase, the first database service able to merge
attitudinal data into transactional databases. Craig is a
nationally recognized authority on data solutions and consumer
motivations, who speaks and writes regularly on trust, privacy,
CRM, loyalty, and database marketing.
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