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 Brand Babble: Sense and Nonsense About Branding 

 

by Don Schultz and Heidi Schultz

This book is about both the "good news" and the "bad news" of branding. And, it's vitally important to the success of your business. The good news is that the brand is finally getting the important marketing and corporate attention it so rightly deserves. The bad news is, unfortunately, much the same. The brand is getting a lot of attention- nd with that, is coming much misguided, misdirected, ill-conceived, nonsensical advice, advice that often is ruining perfectly good companies and perfectly good brands.

That's why Brand Babble is so important today. Don and Heidi Schultz, long-time branding authors, educators, and investigators, explode an array of myths that have been passing and passed on as "branding wisdom."

The Schultzes show the way out of the current-day branding morass. First, they show how every successful brand is the sum of relationships between buyer and setter. Then they explain how marketers best communicate with their customers through an integrated approach that reflects the nature of that relationship. Those approaches set the stage for value-based branding that delivers the best value proposition to customers and increases the bottom-tine, financial value of the brand to the organization and its owners and shareholders.

That, today, is the "currency" of value-based branding. Getting to it is merely a matter of cutting through all the brand babble, all the nonsense about brands and branding that is posing as new marketing insight.

The information in your copy of Brand Babble: Sense and Nonsense About Branding will be the essential ingredient in more insightful, easier, and, most important, more profitable branding work for both your company and your customers.

Table of Contents

Preface: Some Rules for Business Books 4
1 What Is a Brand? 9
2 Who Owns the Brand? 20
3 Separating Hula Hoops from Viable Brands 30
4 Dogs, Pigeons, Focus Groups, and Other Exotic Brand Research Techniques 41
5 Mental Models, S-Curves, and Multi-Tasking 53
6 Reification, Abstractionism, Tribal Dances, and Other Mumbo-jumbo about Brands and Branding 63
7 Avoiding the Mental Model Minefields 71
8 Magic Words, Mystic Signs, and Other Incomprehensible Incantations 80
9 Going Global 89
10 Birth Pains and Stretch Marks 98
11 Media Planning and Buying-An Arcane Science? 106
12 Why Branding Doesn't Take a Ton of Media Spending 118
13 Brand Tracking in the Himalayas: Nice to Know, But Not Very Useful as a Brand Measure 128
14 Searching for Brand Equity in All the Right Places 138
15 Future Babble 148
Index 154

What the experts are saying about
Brand Babble: Sense and Nonsense About Branding

"Don and Heidi have done it again. Here, they deploy all of their worldly wisdom and communication skills in making branding accessible. Practitioners and students will be grateful for their robust approach to a subject that needs to be understood by everyone in business."
– Tim Ambler
Senior Fellow, London Business School

"Finally, a book that points out all of the gibberish being spouted about branding. The Schultzes are candid and insightful, but also entertaining, in clearing the air on this topic. Anyone involved in brand-building should read their book now-before investing another nickel on anything else about branding."
– Joe Cappo
Former Publisher, Advertising Age

"Before investing another dime on brand-related matters, managers and executives should read Brand Babble. Don and Heidi cut through the clutter surrounding the brand, often an organization's biggest and least understood asset. Their knowledge about this truly complex subject offers valuable insights on getting the best return on brand equity ... without wasteful spending."
– Franziska Dacek
Vice President, Corporate Communications
Swagelok Company

"Don and Heidi have done a masterful job of cutting through all the clutter and noise to give us a thoughtful, pragmatic and user-friendly look at the branding world as it exists today and-more importantly-how it should look tomorrow."
– Scott Davis
Managing Partner
Prophet Brand Strategy,
Author of Brand Asset Management and Building the Brand Driven Business

"Another great book by Don & Heidi Schultz, which cuts through the 'brand babble' and gets straight to the point. Interesting, insightful and full of useful analogies. A goldmine of helpful information and a must for all marketers bookshelves."
– David Haigh
CEO
Brand Finance plc

"Any executive who prides him or herself on truly understanding the big picture of how to brand and what there really is to gain from it-or who is building their library for training team members- ill want this book."
– Marsha Lindsay
President & CEO
The Brand Development Firm
Lindsay, Stone & Briggs

"Brand Babble is another Don Schultz straight- alking, no-nonsense piece that brilliantly cuts through advertising hype to reveal the common sense of branding. It's full of great examples and solid business propositions. It will ruffle a few feathers as it logically demonstrates that brands must have a meaningful value proposition. If you want to understand brand building, you have to read this book."
– Peter Simon
Senior Partner, Simon Richards Group
Port Melbourne, Victoria, Australia

About the authors of Brand Babble: Sense and Nonsense About Branding

Don E. Schultz is Professor Emeritus of integrated Marketing Communications at the Medill School of Journalism, Northwestern University, Visiting Professor, Cranfield School of Management, Bedfordshire, UK, Adjunct Professor as Queensland University of Technology, Brisbane, Australia, and President of Agora Inc., based in Evanston, IL. He has consulted, lectured, and held seminars on integrated marketing communications, marketing and branding in Europe, South America, Asia/Pacific, the Middle East, Australia, and North America. His articles have appeared in Advertising Age, Journal of Advertising Research, Marketing Communications, Journal of Business Strategy, and Marketing News. He is author/co- uthor of 11 books, including Strategic Brand Campaigns, Sales Promotion Management, Measuring Brand Communication ROI, Communicating Globally, and Integrated Marketing Communications, which was the first book in this emerging field.

Heidi F. Schultz is Executive  Vice-President of Agora, Inc., a marketing and branding consulting firm based in Evanston, IL, and a lecturer in Northwestern University's Department of Integrated Marketing Communications. She is a frequent speaker on integrated marketing and brand communications and conducts training sessions for corporations, marketing service providers, and media organizations. She has served as subject matter expert on four seminal benchmarking studies by the American Productivity and Quality Center and has authored articles that appeared in Advertising Age, Marketing Management, and the Journal of Marketing Communications.

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