Direct Marketing, Mail Order, and E-commerce News from the National Mail Order Association
Six things I know for sure about
marketing to engineers
by Robert W. Bly
I am a chemical engineer and have been writing copy designed to sell products and services to
engineers for 10 years. Here's what I know about appealing to this special audience:
1) Engineers look down on advertising and
advertising people, for the most part.
have a low opinion of advertising - and of people whose job it is to create advertising.
The lesson for the business-to-business
marketer? Make your advertising and direct mail
informational and professional, not gimmicky or promotional. Avoid writing that sounds like
"ad copy." Don't use slick graphics that immediately identify a brochure or spec sheet as
"advertising." The engineer will be quick to reject such material as "fluff."
Engineers want to believe they are not
influenced by ad copy - and that they make their
decisions based on technical facts that are beyond a copywriter's understanding. Let them
believe it - as long as they respond to our ads and buy our products.
2) Engineers do not like a "consumer
approach." There is a raging debate about whether
engineers respond better to a straight technical approach, clever consumer-style ads or
something in between. Those who prefer the creative approach argue, "The engineer is a
human being first and an engineer second. He will respond to creativity and cleverness just
like everyone else."
Unfortunately, there is much evidence to the
contrary. In many tests of ads and direct mailings,
I have seen straightforward, low-key, professional approaches equal or out pull "glitzy" ads and
mailings repeatedly. One of my clients tested two letters offering a financial book aimed at
engineers. A straightforward, benefit-oriented letter clearly out pulled a "bells-and-whistles"
creative package. And I see this result repeated time and time again.
Engineers respond well to communications
that address them as knowledgeable technical
professionals in search of solutions to engineering problems. Hard-sell frequently falls on deaf
ears here - especially if not backed by facts.
3) The engineer's purchase decision is
more logical than emotional. Most books and articles
on advertising stress that successful copy appeal to emotions first, reason second.
But with the engineering audience, it is
often the opposite. The buying decision is what we call
a "considered purchase" rather than an impulse buy. That is, the buyer carefully weighs the
facts, makes comparisons and buys based on what product best fulfills his requirement.
Certainly, there are emotional components to
the engineer's buying decision. For instance,
preference for one vendor over another is often based more on gut feeling that actual fact. But
for the most part, an engineer buying a new piece of equipment will analyze the features and
technical specifications in much greater depth than a consumer buying a stereo, VCR, CD
player or other sophisticated electronic device.
Copy aimed at engineers cannot be
superficial. Clarity is essential. Do not disguise the nature
of what you are selling in an effort to "tease" the reader into your copy, as you might do with a
consumer mail order offer. Instead, make it immediately clear what you are offering and how it
meets the engineer's needs.
4) Engineers want to know the features
and specifications, not just the benefits. In consumer
advertising classes, we are taught that benefits are everything, and that features are unimportant.
But engineers need to know the features of your product - performance characteristics, efficiency
ratings, power requirements and technical specifications - in order to make an intelligent buying
Features should especially be emphasized
when selling to OEMs (original equipment
manufacturers), VARs (value-added resellers), systems integrators and others who purchase
your product with an intention to incorporate it into their own product.
An engineer buying semiconductors to use in a device he is building doesn't need
be sold on the benefits of semiconductors. He already knows the benefits and is primarily
concerned about whether your semiconductor can provide the necessary performance and
reliability while meeting his specifications in terms of voltage, current, resistance and so forth.
5) Engineers are not turned off by jargon
- in fact, they like it. Consultants teaching business
writing seminars tell us to avoid jargon because it interferes with clear communication.
This certainly is true when trying to
communicate technical concepts to lay audiences such as
the general public or top management. But jargon can actually enhance communication when
appealing to engineers, computer specialists and other technical audiences.
Why is jargon effective? Because it shows
the reader that you speak his language. When you
write direct response copy, you want the reader to get the impression you're like him, don't you?
And doesn't speaking his language accomplish that?
Actually, engineers are not unique in having
their "secret language" for professional
communication. People in all fields publicly denounce jargon but privately love it. For instance,
who aside from direct marketers has any idea of what a "nixie" is? And why use that term, except
to make our work seem special and important?
6) Engineers have their own visual
language. What are the visual devices through which
engineers communicate? Charts, graphs, tables, diagrams, blueprints, engineering drawings,
and mathematical symbols and equations.
You should use these visual devices when
writing to engineers - for two reasons. First,
engineers are comfortable with them and understand them. Second, these visuals immediately
say to the engineer, "This is solid technical information, not promotional fluff."
The best visuals are those specific to the
engineer's specialty. Electrical engineers like circuit
diagrams. Computer programmers feel comfortable looking at flow charts. Systems analysts use
structured diagrams. Learn the visual language of your target audience and have your artist use
these symbols and artwork throughout your ad, brochure or mailer.
Editors Note: Want to learn more on how to write great advertising and direct mail from the master Bob Bly?
Check out the NMOA bookstore for training, classes and books: http://www.nmoa.org/catalog/index.htm#copywriting
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