Direct Marketing, Mail Order, and E-commerce News from the National Mail Order Association


DHL Global Mail Enhances Residential Parcel Service Offering to Latin America
“Track and Trace" feature responds to customer requirements

With more than 70% of U.S. online retailers regularly fulfilling orders from non-U.S. customers, businesses are in need of reliable, efficient and traceable international shipping options.

Today, DHL Global Mail enhanced its residential postal parcel delivery services to Latin America , in response to dramatic increases in e-commerce and mail order shipping to customers in the region (see news release below). Latin America has been identified as one of the priority markets that require enhanced shipping options to serve growing customer demand.
DHL Global Mail ' s improved "track and trace" features offer reduced delivery times and enhanced customer service capabilities by allowing e-commerce customers and online retailers to check the status of their parcel online. Additional features include customs clearance and returns notification.

Press Release
DHL Global Mail today announced enhancements to its residential postal parcel delivery services to Latin America . In response to dramatic increases in e-commerce and mail order shipping to customers in the region, DHL Global Mail has reduced delivery times and enhanced customer service capabilities by offering improved "track and trace" features.

According to Forrester Research, on-line sales in the United States
alone are projected to be 13 percent of total retail sales between 2005 and 2010. DHL Global Mail has established numerous priority markets that would require enhanced delivery and operational systems to meet e-commerce customers ' needs. "Latin America is quickly becoming one of the most prevalent shipping destinations for U.S. merchandise. Both on-line and traditional mail order companies that ship to Latin America told us what they needed – reliability and greater accountability. Today we ' ve responded to the voice of our valued customers," reports Joe Phelan , president and chief operating officer - Americas , DHL Global Mail. “We are committed to offering our customers a more efficient product that enables them to easily track their shipments."
The product’s track and trace capabilities allow e-commerce and other online retailers to check the status of their parcel via DHL Global Mail’s Web site. This product also includes customs clearance and returns notification. Standard delivery times for dutiable and non-dutiable packets and parcels up to 55 pounds (25 kilograms) range from seven to nine days to Mexico , Brazil and Argentina . Other countries in the region have a seven to twelve day transit time expectation from the Miami gateway.
71 percent of U.S. on-line retailers regularly fulfill on-line orders from customers outside the United States , according to Internet Retailer . DHL Global Mail’s international parcel product accommodates an increasing demand for a medium-priced track and trace residential parcel solution to destinations outside the United States . In 2005, DHL Global Mail launched a similar residential parcel service to Japan and eight additional Asian countries.
About DHL Global Mail
DHL Global Mail is the leading one-stop solution for high volume mailers, providing domestic and international mail solutions. Through its global distribution network of 40 processing centers, the company provides secure, reliable distribution of international business correspondence, direct mail, catalogs, publications and parcels, both nationwide and worldwide. Value-added services include fulfillment services, online tracking and reporting, address correction, mail activity reports and chargeback systems. DHL Global Mail is part of MAIL International, a division of Deutsche Post World Net. For more information, visit our web site: .



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